RETURNS POLICY 

EXCHANGES

Exchanges are not permitted on Public Desire. Customers need to return the original product and place a new order for their product of choice.

RETURNS

All products that are to be returned must be properly packaged and with labels.
All returns are made through home collection, we do not offer returns in physical stores at the moment.

No changes, returns or withdrawal of products that are incomplete, damaged, deteriorated, stained or in any state that reasonably indicate that the product has been used. They will be returned to the customer as soon as possible.

Returns are free of charge for the customer. Public Desire shall refund the customer the corresponding amount (including shipping costs from the original purchase) within 14 calendar days since the date it was informed of the return request. The refund will be made via the same method used for payment. All refunds will be made once the items are received back at our premises.

In the case of returns, the refund will be made using the same payment method to purchase the item within 3 to 12 working days from the date we receive your parcel at our warehouse.

You can request a refund via our Return Center here

FREE HOME PICK-UP

You have 14 days after receiving your order to return it. To do so, you can request home collection and we will send a courier to collect your parcel:

Step 1: Request Home Collection At The Website
Go to Return Center in the Footer section of the Homepage. Next, put your Order number and your E-mail address on the Website and click on “Find Your Order”.
You will now have access to your order in details.
Now Select the items that you want to return and click ”Submit “.
You will receive a confirmation e-mail with full details of your request.
Within 48 hours we will send you an Airway Bill (AWB) to send the shipment back to us

Step 2: Prepare Your Parcel Enclosing the Airway Bill (AWB)
Pack the items securely, in the original packaging if possible.
Enclose the Airway Bill (AWB) which was sent to you by email.

Step 3: The Courier Will Come To Your Home Address To Collect Your Parcel
Our courier will contact you to confirm a date and time to collect the items.

RIGHT OF CANCELLATION

You have the right to cancel your order for any reason before the order is processed.
If your order has been processed, you will have to request a return using the procedures mentioned above.