FAQS
Payments
What cards could I use for payment ?
We accept mada, visa & Mastercard
Is my information safe ?
Payment information is securely processed by authorized third parties such as Amazon Payfort. No payment information is transferred to or retained by Public Desire Limited. All transactions are done over connections secured by the latest security protocols
What currencies do you accept?
We accept payments in Saudi riyals
Why did my payment fail?
Your order will only be confirmed if the payment has been successfully processed. If you entered incorrect card details, please try again and double check the information you enter. You can also use the Cash on Delivery (COD) option.
Delivery
How much does delivery cost?
We charge 25 SAR on any order less than 249 SAR, and orders over 249 SAR will be delivered for free.
How long does it take to deliver my order?
DELIVERY DETAILS
Main Cities:
Riyadh
Delivery: 1-3 Working days
Jeddah, Dammam & Khobar
Delivery 2-5 Working days
Rest of the kingdom
Delivery 3-7 Working days
Returns
How much time do i have to return my order?
You can return 14 days from delivery date.
How can return an item?
Please do send us on live chat and our customer service agents will support you.
Technical / Account
Contact Us
HOW LONG WOULD IT TAKE TO RESOLVE A COMPLAINT?
Please note that our tickets handling time could take up to 10 Days.
HOW LONG WOULD IT TAKE FOR A RESPONSE?
We are doing our best to serve all of our customers, please note that our response time could take up to 48 hours.